What to Do When Your Avature Super-User Leaves?

Losing your Avature super-user can be a challenge—but it doesn’t have to be a crisis. Avature is a highly customisable and powerful platform that many businesses rely on to manage their talent acquisition processes. When the go-to person who knows all the ins and outs of your system leaves, it can create a skills gap that impacts everything from daily operations to long-term HR strategies. Here's how you can prepare for and manage this transition smoothly, ensuring your Avature platform continues to deliver value without interruption.

1. Document, Document, Document

One of the most important things to do before your super-user leaves is to ensure that all processes, customisations, and workflows are thoroughly documented. Avature’s flexibility is a great asset, but it can also make things more complex. Without proper documentation, critical knowledge can disappear when a key employee exits.

How to ensure continuity:

• Create process manuals detailing how Avature is used for each function—recruiting, reporting, candidate communication, etc.
• Maintain records of system configurations and any integrations with other platforms.
• Ensure there’s a clear guide on any custom workflows, automation setups, and advanced features unique to your business.

2. Cross-Train Your Team

One common issue when a super-user leaves is that they were the only person fully trained on Avature. It’s crucial to distribute knowledge across multiple team members so that your business isn’t overly reliant on one individual.

How to prepare:

• Identify key Avature users and have them cross-trained on different aspects of the platform.
• Run internal workshops to share advanced tips and best practices.
• Ensure that each team member knows how to access documentation and who to go to for help.

Not only does this help when someone leaves, but it also strengthens your team overall, creating a more collaborative and resilient approach to managing Avature.

3. Leverage External Support

While internal cross-training is essential, external support from Avature-certified experts can fill any gaps and ensure your system continues to run smoothly. Certified consultants have the in-depth knowledge needed to optimise your platform, ensure best practices, and handle complex system configurations.

Why external consultants can help:

• They offer immediate expertise in case of sudden staff changes.
• A vantage point over best practice across leading companies means they're a great sparring partner to encourage your optimum use of Avature
• They provide support for ongoing training and system updates.

UDDER’s team of Avature-accredited consultants can step in as needed, providing peace of mind when transitions happen. Whether you need temporary help or long-term support, we’re here to ensure your Avature platform stays in top shape.

4. Plan for the Future

When a super-user leaves, it’s often a great time to reassess how you’re using Avature. Is the platform being fully optimised? Are there features or workflows you aren’t leveraging? It’s a good idea to review your current setup and identify areas for improvement.

Things to consider:

• Are there redundant or outdated workflows that could be streamlined?
• Are there features of Avature you’re not using that could add value?
• Is now the time to conduct a system optimisation audit?

Working with a trusted partner like UDDER can help ensure that your Avature system is optimised for current and future needs, improving the return on your investment.

5. Focus on Long-Term Strategy

Once you’ve filled the immediate knowledge gap and documented processes, it’s time to look ahead. Ensure your Avature strategy aligns with your company’s long-term goals, and implement a plan for ongoing training, support, and optimisation.

Next steps:

• Establish regular reviews and updates to your Avature system.
• Plan for ongoing training and development for your team.
• Work with a certified consultant to ensure long-term success.

At UDDER, we specialise in seamless digital HR transformations. We’ll help you assess your current needs and plan for the future, so you’re never left scrambling when a key team member moves on. Whether you’re facing a super-user departure or simply looking to optimise your system, we’re here to help you succeed.